無論是身處學(xué)校還是步入社會(huì)，大家都嘗試過寫作吧，借助寫作也可以提高我們的語言組織能力。寫范文的時(shí)候需要注意什么呢？有哪些格式需要注意呢？以下是我為大家搜集的優(yōu)質(zhì)范文，僅供參考，一起來看看吧
投訴信回復(fù)函篇一
dear manager, now i am writing to tell you that i bought a tv set from your shop several days when i brought it home and turned it on, i found it didn’t work i took it back to the shop and told the assistant what had my surprise, your assistant didn’t help me to solve the the contrary, he shouted at me rudely and refused to examine it.i know that your shop enjoys a high reputation of good service, so i bought the tv set in your today, i am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.i hope you will look into the matter and give me a reasonable explanation.i am waiting to know how you will deal with you for your consideration and i am expecting an early ely yours，tom
投訴信
寫作指導(dǎo)：
開門見山，點(diǎn)名投訴的內(nèi)容，是因?yàn)榉?wù)還是具體的物件 然后：圍繞問題，詳細(xì)說明有針對的投訴內(nèi)容
最后：提出解決問題的最后期限，并希望賭坊正視問題
投訴信模板
dear_____，1.i’m writing to complain about ______.2.i don’t really want to complain but __________ is the one hand,_________________.4 on the other hand,__________.5.i find it_______.a qualified____________can’t be like ____________.6 therefore, i require that it’s advisable for you to consider my requirement at your convenience.i’m looking forward to a satisfactory reply as soon as , _______
1.投訴原因
2投訴主題3.抱怨一
4抱怨二
5投訴的問題給你帶來的后果
6.提出合理建議
假設(shè)你是李華，你購買了一部外國某公司生產(chǎn)的手機(jī)，因有質(zhì)量問題，要求該公司更換，請根據(jù)下列要點(diǎn)，用英文寫一封電子郵件。
要點(diǎn)：1.問題：手機(jī)不響鈴，不能發(fā)短信；該產(chǎn)品已售完，無法更換；型號(hào)新，無配件，無法維修。
2要求：公司盡快予以更換。
dear sir, i am writing to you for the mobile phone of dephones250 i bought on 20th dec.2015 at tele mall in wuhan, was only ten days later that the mobile phone couldn’t ring and i couldn't send short messages with i had to take it to the i was told that the model had been sold out and i had to wait at least three months for a new , i went to the said since it was a new model in china, it was impossible to fix it without the right spare part.i was so desperate on hearing can i wait that long? a qualified mobile phone can' t be like the one i have ore, i require that you send me a new one of the same model within a month thank you for your ely yours，li hua
投訴信回復(fù)函篇二
投訴信
letter of complaint
投訴信一般是針對質(zhì)量低劣的產(chǎn)品或者服務(wù)而表達(dá)的不滿和抱怨，目的是為了讓對方根據(jù)所存在的問題給出合理的、所期望的解決方法。
投訴信的結(jié)構(gòu)和內(nèi)容為：第一部分，說明寫該信的主要意圖，即提出需要解決的問題和該問題給你造成的不良影響，以及解決問題的重要性；第二部分，說明詳細(xì)的情況，提出與投訴有關(guān)的重要依據(jù)，如商品的具體問題、購買日期和地點(diǎn)等；第三部分，提出建議，說出你所希望的解決方法和最后的結(jié)果。此外，還可以向?qū)Ψ浇ㄗh解決問題的最后日期，并表示對所投訴問題的妥善解決充滿信心。
在寫投訴信時(shí)應(yīng)注意以下幾個(gè)問題。
（1）要簡潔明了，誠實(shí)坦率。說明情況時(shí)，只要能夠證明你對此事已做了全面的了解即可，省去不相關(guān)的細(xì)節(jié)，盡量把篇幅限制在一頁之內(nèi)，不要過于冗長。
（2）語氣堅(jiān)定又不失禮貌，盡量避免尖銳的挑釁和責(zé)問。如果問題是針對個(gè)人的，盡量避免把鋒芒對準(zhǔn)整個(gè)公司和團(tuán)體。尤其當(dāng)你投訴的公司或個(gè)人與你經(jīng)常打交道時(shí)，一定要講求策略。
（3）如果該公司屢次給你提供質(zhì)量低劣的服務(wù)并拒絕改變該情況，你認(rèn)為唯一的解決辦法就是訴諸法律，表述你的感覺時(shí)要得體而又不失堅(jiān)定。然而，除非你已決定要訴諸法律時(shí)才可以說這樣的話。
（4）如果你想要使你的投訴信更有分量，尤其是你想影響或改變某些立法式規(guī)定時(shí)，你可以讓幾個(gè)人和你聯(lián)合簽名。
（5）寫上你的聯(lián)系方式（姓名、地址、電話號(hào)碼和電子郵件地址等），以備對方與你磋商解決辦法時(shí)使用。
投訴信常見的表達(dá)方式如下。
（1）mild（溫和的）complaint：
i am writing to you in connection with/regarding...我寫信是關(guān)于……的事。
i am writing to you to complain about the poor service/quality...of...我給您寫信是要對……低劣的服務(wù)或質(zhì)量進(jìn)行投訴。
i am writing to you to express my dissatisfaction with...我給您寫信是為了對……表示我的不滿。
i am sorry to inform you that...很遺憾，我要通知您的是……
i wish to make a complaint about...我想對……進(jìn)行投訴。
i am afraid i have a complaint to make about...我只是想對……提出投訴。
（2）strong（強(qiáng)硬的）complaint:
i feel i must protest/complain about...我覺得我應(yīng)該對……提出抗議或投訴。
i feel it a must to complain about...我覺得我必須對……進(jìn)行投訴。
（3）making requests（提出要求）：
i would appreciate it if you would...如果您能……，我將不勝感激。
i will have to insist on a refund in full of the price/charge.我堅(jiān)持要求全額退款。
i expect to be compensated for all the extra expenses.我期望能得到所有額外費(fèi)用的賠償。
i would be very grateful if you would...as soon as possible.如果您能盡快……，我將非常感激。
i hope this situation will not occur again.我希望這種情況不會(huì)再發(fā)生。
sample 1 dear sir/madam，i am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.a week ago, i bought a skirt in the woman's wear department of your supermarket, but when i went back home, it simply shrank after the first-time i hurried back to your after-sale service for i told what had happened to the girl, miss ann white, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me she even said my misuse caused the result and refused to listen to me any longer.i strongly suggest that miss white be instructed on the proper manner towards customers.i hope you attach importance to this matter, and settle it as soon as , wei lei
sample 2
dear sir/madam，i am writing to you about a most unhappy wednesday morning, we took a long-route bus of your company from nanchang to jinggang bus was scheduled to arrive in jianggang mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical driver and the ticket seller could neither solve the problem by themselves nor seek help from we stopped was nowhere near a until 9 o'clock, another bus finally carried us to a shabby rural had to pay for our room was too small and the quilt was so our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!
i suggest that you look into this matter immediately and deal with it quickly and g forward to your , wang li
投訴信回復(fù)函篇三
如何寫投訴信及其回復(fù)
一、投訴信的寫作要點(diǎn)和套語
投訴信(letters of complaint)是某人對所提供的服務(wù)或所購買的商品不滿意時(shí)，向商家、機(jī)構(gòu)提出相關(guān)的問題，并希望問題得到解決和處理所寫的信件，也可稱為投訴信。這類信件的寫作要點(diǎn)通常包括以下幾部分：-----提出寫信的目的是為了抱怨或投訴-----表明投訴的原因
-----希望問題能夠得到解決
范文一（complaint concerning service）： dear sir or madam, i was a visitor in your hotel for three days during may 5 to may 8.i am sorry i have to say i was greatly disappointed with the inconvenient service you of all, it is the lighting facility in the of the lights is broken and another is so r unpleasant factor of your hotel is the food steak i ordered is last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters.i asked one of them to bring newspaper to my room, but no paper was delivered at last.i am sure that you will agree with me that your service is unacceptable.i trust that you will take immediate steps to correct the situation and i look forward to your ully yours, john smith 在結(jié)構(gòu)上，這封投訴信一開頭就說明了寫信的原因-----在酒店入住期間對其服務(wù)不滿意。第二段中列舉了抱怨的三個(gè)具體事實(shí)。一是電燈的問題，二是食物問題，三是服務(wù)不熱情問題。最后一段中向酒店負(fù)責(zé)人提出中肯的意見，希望對方能夠改善服務(wù)質(zhì)量。
在語言方面，簡潔明了。最大的特色是注意了禮貌用語。例如，開頭提出問題時(shí)，用了i am sorry i have to say that…。在寫抱怨信時(shí)，禮貌用語很重要，因?yàn)閷Ψ?wù)或商品不滿意，很容易用充滿怨氣的語言，所以得體的語言才不會(huì)影響投訴者與被投訴者之間今后的關(guān)系。比如，原文中用unpleasant 修飾factor，而沒有使用disgusting等語氣強(qiáng)烈的形容詞。最后一段中用了i trust that …和i look forward to…這樣的句式，一方面，它們是抱怨信的良好結(jié)尾，另一方面說明了對對方的信任和對迅速處理辦法的期待。
范文二（complaint concerning damaged goods）： dear , the 50 tea sets we ordered were delivered yesterday, but we regret that 5 sets were badly packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to shall be glad if you will replace all 5 sets as soon as ile, we have put the damaged tea sets aside in case you need to check sincerely, david
此信的開頭表明收到了50套茶具，并用了we regret that ….這樣的句式表達(dá)對五套已損壞的茶具的遺憾。第二段中，說明了茶具損壞的可能原因。在用詞方面也注意了一些技巧，如appear to 和we assume that…等。最后表明希望損壞的茶具能夠得到更換處理。值得注意的是，為確保提出損壞物品的真實(shí)性，所以交代了損壞物品已保管好，待對方核實(shí)，以便處理。
常見開頭和結(jié)尾： 開頭法：
are sorry to inform you that …were badly damaged when inspection, we found that the quality of the goods did not meet the contract regret to find that your delivery of our….4.a portion of the goods arrived have to put in a claim for the damage.5.i am writing to inform you that i am dissatisfied with your…
spite of the inconvenience this letter may cause you, i still want to complain about… purpose of my letter is to express my satisfaction with … 結(jié)尾法：
1.i am looking forward to your due attention and proper solution on this e the trouble and inconvenience this matter may cause to you.i hope you can give me a satisfactory solution to …
3.i understand you will give immediate attention to this matter.4.i would like to have his matter settled by the end of … do hope that you’ll take measures to solve the problem.二、投訴信的回復(fù)
當(dāng)收到因?yàn)榻o對方造成了損傷或不便的抱怨信后，必須馬上給予答復(fù)。從一定意義上說，也就是寫一封道歉信。其寫作要點(diǎn)通常包括以下幾點(diǎn)；-----表示真誠的歉意
-----解釋造成損失或不便的原因-----表示今后的做法或處理辦法
范文一的回復(fù)（reply to complaint concerning the service）： dear , i am sorry to hear that you didn’t enjoy your stay in our the same time, thank you for bringing this matter to my is my oversight.i’ll go myself and look into the matter ile, i won’t hesitate to improve the lighting facility, food quality and the service of the waiters.i do hope that we can meet your full satisfaction when you visit the hotel faithfully, 范文二的回復(fù)（reply to complaint concerning the damaged goods）：
dear , we are sorry to learn from your letter of the 8th that some of the tea sets were damaged when they reached will certainly replace them and have in fact instructed our representative at your end to send them by parcel regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same will not be necessary for you to keep the damaged tea sets and they can be sincerely，常見的開頭和結(jié)尾； 開頭法：
offer our apologies for … ’re sorry that… regret to …
4.i am writing to apologize for… 5.i’m writing to say sorry for… this trouble, we do apologize.結(jié)尾法：
1.i sincerely hope that you’ll be able to think in my position and accept my accept our sincere apologies for this mistake. assure you that we’ll give it our attention.4.i’m confident that you’ll have no further cause for complaint after our radios before it is , we’re arranging for the director of the sales department to contact you for the replacement.
投訴信回復(fù)函篇四
假如你是王華，在第一百貨商店買了一部sq200手機(jī)，發(fā)現(xiàn)手機(jī)有質(zhì)量問題，寫信給商店經(jīng)理投訴。內(nèi)容如下：
1． 不能拍照，不能收發(fā)信息，等等。。2． 希望對方可以允許你退貨或者是換部新手機(jī)。
3． 寫信日期是2008年12月21日。注意書信格式。
no.7 jiang nan road, chongqing city, china
st
dec.21, 2008
dear manager, my name is wang hua.i am writing this letter to tell you some problems about the sq200 cell phone which i bought from
ththe first super store on of all, the cell phone can not be used to take seems that there is something wrong with the ，i can neither receive nor send messages through this cell er, the buttery power is too short to last for one e of the above issues, i require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to you have any better suggestions please contact me as soon as you!
yours customer，wang hua.假如你是第一百貨公司的經(jīng)理吳剛，針對上文給予回復(fù)。
th
dec.30, 2008 dear , my name is wu gang, the general manager from the first super of all, i would like to say sorry about your new phone and thank you for telling us
about these far as your sq200 cell phone is concerned, i suggest that you return it back to our store and we will give you another charge will be all on order to express our regrets, we plan to send you a gift card.i promise the new cell phone is going to be perfect!finally, we are sorry again and hope you will like the new cell phone!if you have any questions, please feel free to contact a good day!
sincerely, wu gang.
投訴信回復(fù)函篇一
dear manager, now i am writing to tell you that i bought a tv set from your shop several days when i brought it home and turned it on, i found it didn’t work i took it back to the shop and told the assistant what had my surprise, your assistant didn’t help me to solve the the contrary, he shouted at me rudely and refused to examine it.i know that your shop enjoys a high reputation of good service, so i bought the tv set in your today, i am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.i hope you will look into the matter and give me a reasonable explanation.i am waiting to know how you will deal with you for your consideration and i am expecting an early ely yours，tom
投訴信
寫作指導(dǎo)：
開門見山，點(diǎn)名投訴的內(nèi)容，是因?yàn)榉?wù)還是具體的物件 然后：圍繞問題，詳細(xì)說明有針對的投訴內(nèi)容
最后：提出解決問題的最后期限，并希望賭坊正視問題
投訴信模板
dear_____，1.i’m writing to complain about ______.2.i don’t really want to complain but __________ is the one hand,_________________.4 on the other hand,__________.5.i find it_______.a qualified____________can’t be like ____________.6 therefore, i require that it’s advisable for you to consider my requirement at your convenience.i’m looking forward to a satisfactory reply as soon as , _______
1.投訴原因
2投訴主題3.抱怨一
4抱怨二
5投訴的問題給你帶來的后果
6.提出合理建議
假設(shè)你是李華，你購買了一部外國某公司生產(chǎn)的手機(jī)，因有質(zhì)量問題，要求該公司更換，請根據(jù)下列要點(diǎn)，用英文寫一封電子郵件。
要點(diǎn)：1.問題：手機(jī)不響鈴，不能發(fā)短信；該產(chǎn)品已售完，無法更換；型號(hào)新，無配件，無法維修。
2要求：公司盡快予以更換。
dear sir, i am writing to you for the mobile phone of dephones250 i bought on 20th dec.2015 at tele mall in wuhan, was only ten days later that the mobile phone couldn’t ring and i couldn't send short messages with i had to take it to the i was told that the model had been sold out and i had to wait at least three months for a new , i went to the said since it was a new model in china, it was impossible to fix it without the right spare part.i was so desperate on hearing can i wait that long? a qualified mobile phone can' t be like the one i have ore, i require that you send me a new one of the same model within a month thank you for your ely yours，li hua
投訴信回復(fù)函篇二
投訴信
letter of complaint
投訴信一般是針對質(zhì)量低劣的產(chǎn)品或者服務(wù)而表達(dá)的不滿和抱怨，目的是為了讓對方根據(jù)所存在的問題給出合理的、所期望的解決方法。
投訴信的結(jié)構(gòu)和內(nèi)容為：第一部分，說明寫該信的主要意圖，即提出需要解決的問題和該問題給你造成的不良影響，以及解決問題的重要性；第二部分，說明詳細(xì)的情況，提出與投訴有關(guān)的重要依據(jù)，如商品的具體問題、購買日期和地點(diǎn)等；第三部分，提出建議，說出你所希望的解決方法和最后的結(jié)果。此外，還可以向?qū)Ψ浇ㄗh解決問題的最后日期，并表示對所投訴問題的妥善解決充滿信心。
在寫投訴信時(shí)應(yīng)注意以下幾個(gè)問題。
（1）要簡潔明了，誠實(shí)坦率。說明情況時(shí)，只要能夠證明你對此事已做了全面的了解即可，省去不相關(guān)的細(xì)節(jié)，盡量把篇幅限制在一頁之內(nèi)，不要過于冗長。
（2）語氣堅(jiān)定又不失禮貌，盡量避免尖銳的挑釁和責(zé)問。如果問題是針對個(gè)人的，盡量避免把鋒芒對準(zhǔn)整個(gè)公司和團(tuán)體。尤其當(dāng)你投訴的公司或個(gè)人與你經(jīng)常打交道時(shí)，一定要講求策略。
（3）如果該公司屢次給你提供質(zhì)量低劣的服務(wù)并拒絕改變該情況，你認(rèn)為唯一的解決辦法就是訴諸法律，表述你的感覺時(shí)要得體而又不失堅(jiān)定。然而，除非你已決定要訴諸法律時(shí)才可以說這樣的話。
（4）如果你想要使你的投訴信更有分量，尤其是你想影響或改變某些立法式規(guī)定時(shí)，你可以讓幾個(gè)人和你聯(lián)合簽名。
（5）寫上你的聯(lián)系方式（姓名、地址、電話號(hào)碼和電子郵件地址等），以備對方與你磋商解決辦法時(shí)使用。
投訴信常見的表達(dá)方式如下。
（1）mild（溫和的）complaint：
i am writing to you in connection with/regarding...我寫信是關(guān)于……的事。
i am writing to you to complain about the poor service/quality...of...我給您寫信是要對……低劣的服務(wù)或質(zhì)量進(jìn)行投訴。
i am writing to you to express my dissatisfaction with...我給您寫信是為了對……表示我的不滿。
i am sorry to inform you that...很遺憾，我要通知您的是……
i wish to make a complaint about...我想對……進(jìn)行投訴。
i am afraid i have a complaint to make about...我只是想對……提出投訴。
（2）strong（強(qiáng)硬的）complaint:
i feel i must protest/complain about...我覺得我應(yīng)該對……提出抗議或投訴。
i feel it a must to complain about...我覺得我必須對……進(jìn)行投訴。
（3）making requests（提出要求）：
i would appreciate it if you would...如果您能……，我將不勝感激。
i will have to insist on a refund in full of the price/charge.我堅(jiān)持要求全額退款。
i expect to be compensated for all the extra expenses.我期望能得到所有額外費(fèi)用的賠償。
i would be very grateful if you would...as soon as possible.如果您能盡快……，我將非常感激。
i hope this situation will not occur again.我希望這種情況不會(huì)再發(fā)生。
sample 1 dear sir/madam，i am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.a week ago, i bought a skirt in the woman's wear department of your supermarket, but when i went back home, it simply shrank after the first-time i hurried back to your after-sale service for i told what had happened to the girl, miss ann white, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me she even said my misuse caused the result and refused to listen to me any longer.i strongly suggest that miss white be instructed on the proper manner towards customers.i hope you attach importance to this matter, and settle it as soon as , wei lei
sample 2
dear sir/madam，i am writing to you about a most unhappy wednesday morning, we took a long-route bus of your company from nanchang to jinggang bus was scheduled to arrive in jianggang mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical driver and the ticket seller could neither solve the problem by themselves nor seek help from we stopped was nowhere near a until 9 o'clock, another bus finally carried us to a shabby rural had to pay for our room was too small and the quilt was so our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!
i suggest that you look into this matter immediately and deal with it quickly and g forward to your , wang li
投訴信回復(fù)函篇三
如何寫投訴信及其回復(fù)
一、投訴信的寫作要點(diǎn)和套語
投訴信(letters of complaint)是某人對所提供的服務(wù)或所購買的商品不滿意時(shí)，向商家、機(jī)構(gòu)提出相關(guān)的問題，并希望問題得到解決和處理所寫的信件，也可稱為投訴信。這類信件的寫作要點(diǎn)通常包括以下幾部分：-----提出寫信的目的是為了抱怨或投訴-----表明投訴的原因
-----希望問題能夠得到解決
范文一（complaint concerning service）： dear sir or madam, i was a visitor in your hotel for three days during may 5 to may 8.i am sorry i have to say i was greatly disappointed with the inconvenient service you of all, it is the lighting facility in the of the lights is broken and another is so r unpleasant factor of your hotel is the food steak i ordered is last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters.i asked one of them to bring newspaper to my room, but no paper was delivered at last.i am sure that you will agree with me that your service is unacceptable.i trust that you will take immediate steps to correct the situation and i look forward to your ully yours, john smith 在結(jié)構(gòu)上，這封投訴信一開頭就說明了寫信的原因-----在酒店入住期間對其服務(wù)不滿意。第二段中列舉了抱怨的三個(gè)具體事實(shí)。一是電燈的問題，二是食物問題，三是服務(wù)不熱情問題。最后一段中向酒店負(fù)責(zé)人提出中肯的意見，希望對方能夠改善服務(wù)質(zhì)量。
在語言方面，簡潔明了。最大的特色是注意了禮貌用語。例如，開頭提出問題時(shí)，用了i am sorry i have to say that…。在寫抱怨信時(shí)，禮貌用語很重要，因?yàn)閷Ψ?wù)或商品不滿意，很容易用充滿怨氣的語言，所以得體的語言才不會(huì)影響投訴者與被投訴者之間今后的關(guān)系。比如，原文中用unpleasant 修飾factor，而沒有使用disgusting等語氣強(qiáng)烈的形容詞。最后一段中用了i trust that …和i look forward to…這樣的句式，一方面，它們是抱怨信的良好結(jié)尾，另一方面說明了對對方的信任和對迅速處理辦法的期待。
范文二（complaint concerning damaged goods）： dear , the 50 tea sets we ordered were delivered yesterday, but we regret that 5 sets were badly packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to shall be glad if you will replace all 5 sets as soon as ile, we have put the damaged tea sets aside in case you need to check sincerely, david
此信的開頭表明收到了50套茶具，并用了we regret that ….這樣的句式表達(dá)對五套已損壞的茶具的遺憾。第二段中，說明了茶具損壞的可能原因。在用詞方面也注意了一些技巧，如appear to 和we assume that…等。最后表明希望損壞的茶具能夠得到更換處理。值得注意的是，為確保提出損壞物品的真實(shí)性，所以交代了損壞物品已保管好，待對方核實(shí)，以便處理。
常見開頭和結(jié)尾： 開頭法：
are sorry to inform you that …were badly damaged when inspection, we found that the quality of the goods did not meet the contract regret to find that your delivery of our….4.a portion of the goods arrived have to put in a claim for the damage.5.i am writing to inform you that i am dissatisfied with your…
spite of the inconvenience this letter may cause you, i still want to complain about… purpose of my letter is to express my satisfaction with … 結(jié)尾法：
1.i am looking forward to your due attention and proper solution on this e the trouble and inconvenience this matter may cause to you.i hope you can give me a satisfactory solution to …
3.i understand you will give immediate attention to this matter.4.i would like to have his matter settled by the end of … do hope that you’ll take measures to solve the problem.二、投訴信的回復(fù)
當(dāng)收到因?yàn)榻o對方造成了損傷或不便的抱怨信后，必須馬上給予答復(fù)。從一定意義上說，也就是寫一封道歉信。其寫作要點(diǎn)通常包括以下幾點(diǎn)；-----表示真誠的歉意
-----解釋造成損失或不便的原因-----表示今后的做法或處理辦法
范文一的回復(fù)（reply to complaint concerning the service）： dear , i am sorry to hear that you didn’t enjoy your stay in our the same time, thank you for bringing this matter to my is my oversight.i’ll go myself and look into the matter ile, i won’t hesitate to improve the lighting facility, food quality and the service of the waiters.i do hope that we can meet your full satisfaction when you visit the hotel faithfully, 范文二的回復(fù)（reply to complaint concerning the damaged goods）：
dear , we are sorry to learn from your letter of the 8th that some of the tea sets were damaged when they reached will certainly replace them and have in fact instructed our representative at your end to send them by parcel regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same will not be necessary for you to keep the damaged tea sets and they can be sincerely，常見的開頭和結(jié)尾； 開頭法：
offer our apologies for … ’re sorry that… regret to …
4.i am writing to apologize for… 5.i’m writing to say sorry for… this trouble, we do apologize.結(jié)尾法：
1.i sincerely hope that you’ll be able to think in my position and accept my accept our sincere apologies for this mistake. assure you that we’ll give it our attention.4.i’m confident that you’ll have no further cause for complaint after our radios before it is , we’re arranging for the director of the sales department to contact you for the replacement.
投訴信回復(fù)函篇四
假如你是王華，在第一百貨商店買了一部sq200手機(jī)，發(fā)現(xiàn)手機(jī)有質(zhì)量問題，寫信給商店經(jīng)理投訴。內(nèi)容如下：
1． 不能拍照，不能收發(fā)信息，等等。。2． 希望對方可以允許你退貨或者是換部新手機(jī)。
3． 寫信日期是2008年12月21日。注意書信格式。
no.7 jiang nan road, chongqing city, china
st
dec.21, 2008
dear manager, my name is wang hua.i am writing this letter to tell you some problems about the sq200 cell phone which i bought from
ththe first super store on of all, the cell phone can not be used to take seems that there is something wrong with the ，i can neither receive nor send messages through this cell er, the buttery power is too short to last for one e of the above issues, i require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to you have any better suggestions please contact me as soon as you!
yours customer，wang hua.假如你是第一百貨公司的經(jīng)理吳剛，針對上文給予回復(fù)。
th
dec.30, 2008 dear , my name is wu gang, the general manager from the first super of all, i would like to say sorry about your new phone and thank you for telling us
about these far as your sq200 cell phone is concerned, i suggest that you return it back to our store and we will give you another charge will be all on order to express our regrets, we plan to send you a gift card.i promise the new cell phone is going to be perfect!finally, we are sorry again and hope you will like the new cell phone!if you have any questions, please feel free to contact a good day!
sincerely, wu gang.